Latest insights into how banks and customers embrace open banking

The revised Payment Services Directive (PSD2) is a key regulatory initiative of the European Union that aims to facilitate innovation and competition in the financial services market by creating a level playing field for banks, emerging FinTechs and other third parties. In this way, it is designed to improve and broaden the spectrum of online financial services currently available to customers.

European PSD2 Voice of the Banks survey & CEE PSD2 Voice of the Customer survey

With the go-live of PSD2 firmly set for 13 January 2018 in most EU countries, we were keen to provide our clients and wider public with tangible insights into how the banking community has been preparing for the new "open banking" era, and how banking customers may be willing to share their bank account data with other banks and third-party providers such as FinTechs in exchange for new innovative services.

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