United Arab Emirates:
What Are My Rights As A Consumer If I Buy Something Online?
07 June 2019
Awatif Mohammad Shoqi Advocates & Legal Consultancy
To print this article, all you need is to be registered or login on Mondaq.com.
Question: What are my rights as a consumer if I
buy something online and don't find it matching my
expectations?
Answer: All UAE retailers, suppliers or traders
including those selling online are subject to the country's
Consumer Protection Laws.
According to article 5 of law No 24 of 2006, if the goods were
purchased from a UAE store, refunds are available in two events: 1)
discovery of a faulty product; 2) the supplied product was of a
different description to what was delivered. Also the refund shall
be granted during the proper time as per the Law.
The content of this article is intended to provide a general
guide to the subject matter. Specialist advice should be sought
about your specific circumstances.
POPULAR ARTICLES ON: Consumer Protection from United Arab Emirates
Empowering Consumers For A Green Tomorrow
MOLITOR Avocats à la Cour
Sustainability is a crucial asset for modern businesses, with 56% of European consumers being influenced by environmental factors to varying degrees when purchasing goods and services.
UAE Issued New Penalties Under The Consumer Protection Law
Awatif Mohammad Shoqi Advocates & Legal Consultancy
The Ministry of Economy in the UAE has recently introduced a comprehensive list of violations under Cabinet Decision No. 66/2023 concerning the Executive Regulation of Federal Law No. 15/2020 on Consumer Protection.