As a result of its dismissal of an appeal from video game publisher Valve in April 2018, the High Court of Australia has affirmed that overseas-based companies that sell to Australia must abide by the Australian Consumer Law ("ACL"). This decision sets an important precedent in Australia, reflecting the view of the Australian Competition and Consumer Commission ("ACCC") that overseas corporations selling to Australian consumers should be bound under the ACL. With the ACCC taking a far more active regulatory role than the regulators in many other countries, it has now become even more important to remain informed about Australia's consumer laws.
Valve is a United States-based entertainment, software, and technology company that provides an online computer game distribution platform, "Steam." The Steam platform has approximately 2.2 million users in Australia. Although Valve does not have any physical retail stores in Australia, and operates predominantly out of the state of Washington, it does sell computer games digitally to Australian consumers.
The ACCC commenced action against Valve for breaches of the ACL
in 2014. In 2016, the Federal Court of Australia held that Valve
had engaged in misleading or deceptive conduct by making
misrepresentations to its Australian customers about certain
guarantees under the ACL. Although the company was operating mainly
outside of Australia, by offering its online products and making
representations to Australian consumers, Valve was seen to have
been carrying on business in Australia.
Valve appealed the decision, which was dismissed by the Full Federal Court in 2017. The Full Federal Court found that Valve had carried on business in Australia and was therefore bound by the
Valve sought special leave to the High Court of Australia to appeal the decision of the Full Federal Court. In April 2018, the High Court ended the four-year battle by dismissing the application for special leave. Consequently, the decision of the Full Federal Court to bind Valve by the ACL and require the company to pay a $3 million penalty for breach is now final.
Impact of the Decision
Under Australian law, consumers purchasing a product online are entitled to the same automatic consumer guarantees as if they had purchased the item in store.
Further, international operators dealing in Australia must now
ensure that they have increased awareness of Australia's unique
regulation when it comes to the sale of consumer products. This
includes controls on product safety and automatic guarantees as to
a product's quality and fitness for purpose. The consequences
of noncompliance for overseas operators are becoming increasingly
onerous, as Parliament pushes for larger penalties for breach of
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