The financial services industry is changing faster than any other time in the last half century. Traditional retail banks face stiff competition from new market entrants including challenger banks and technology-based financial service providers (' FinTechs') that are often less restricted by costly legacy systems. At the same time regulatory changes are creating a new environment of ' Open Banking' that is diminishing the banks' ownership of the customer relationship.

Download the full report

The content of this article is intended to provide a general guide to the subject matter. Specialist advice should be sought about your specific circumstances.